Dear sir, could you assist me please?

I have just installed windows 7 64-bit Ultimate.

I am trying to use my TMPGEnc 4.7.3.292.

After obtaining my license, just before the program starts I get the following consecutive errors:

Read error occurred at address 0BD9B805 of module 'UtilsCUDA.vme' with 00000000

Runtime error 204 at 0B842A2C
Runtime error 204 at 0B632A54
Runtime error 204 at 08982A2C
Runtime error 204 at 08982A7C
Runtime error 204 at 07972A18
Runtime error 204 at 07342A20

My computer is DELL XPS M1330 with NVIDIA 8400M GS, with latest drivers 195.62 (supporting CUDA 3.0)

Can you please check what is going wrong? Used to work ok with Vista 64bit and Windows 7 64bit with previous NVIDIA drivers...

BR

Dimitris Rizopoulos

go back to the previous drivr see if that sorts it out

Yes, with version 186.81 there are no problems.

Can you please provide a patch to support the latest nvidia Windows 7 64bit drivers?

simply means that youll have to wait untill next driver.

or give the driver makers a shout with the errors to let them know

Excuse me? I should do what?

I am the CUSTOMER and I demand YOU get in touch with NVIDIA to inform them that TMPGEnc does NOT work anymore with their latest driver series (which they incorporate CUDA 3.0 technology).

Your answer was quite insulting...

Oops sorry, I thought I was talking to a Pegasys Support Rep. Did not realize that another user was answering my bug report...

This forum is just users helping users; you won't get an official support response here. You need to use their support form to get in contact with a real support rep:
http://tmpgenc.pegasys-inc.com/en/support/support.html

If I recall correctly, there's a problem with 4.0 XPress working with CUDA driver version 195. I think they'll recommend going with version 191 or earlier until a fix is released.

It happens to me as well. It is definitely caused by the new nVidia drivers. I've logged a bug report with the Technical Support. It's a bit odd that this new version they released yesterday didn't fix it yet. I was hoping it would.

Dimitris Rizopoulos

well wholly crap.

even if i was from tmpgenc i can assure you that attitude and demanding them to sort it out, gets cusotmers naff all.

and from my experince with my clients and friends, those runtime errors happen when a kegen is used and is not a current one, when this is done and the user goes to open the software the message comes up, and at times the licence details come up.

how ever I am not in anyway statign this is the same case for you.

Ok, people, I've got a response from Pegasys by saying that their current TMPGEnc Xpress application is not compatible with the newest release of nVidia drivers (i.e. 195), because nVidia introduced a new version of CUDA (i.e. 3.0). People have only two options. They can either downgrade to the 191 version of nVidia drivers if they use CUDA capability or disable UtilsCUDA file in TMPGCEnc Xpress folder by renaming it.
I'm surprised though how Pegasys is so slow in updating their SW to follow CUDA evolution. nVidia announced the new version and released the development tools for a long time (at least since the middle of last year) and Pegasys didn't bother to update their SW to match it. Very sloppy, I must say.

you seem to be able to enable CUDA 2.0

and the 'use CUDA for filtering'

but 'use the hardware video decoder' will give problems when your driver is CUDA 3.0 and will crash the client with the known utilsCUDA.vme 00000000

I'm using TMPGENC authoring works 4.0.7.32 trial version on windows 7...

I'm having problem importing mkv files though I've already installed all the necessary codecs require to play mkv files because mkv played perfectly fine in Windows Media Player, it should worked in TMPGENC authoring works right? Other movies files like rmvb works fine after installing the codecs but mkv refuses to be imported no matter how hard i try.

P/S, with the same codec pack I used, TMPGENC authoring works 4.0.7.32 worked fine importing mkv files in WINDOWS XP on my other machine but not on WINDOWS 7. Is there a bug or something? Because I want to make sure everything's in order before I do any purchase on the software. Has anyone encounter such a problem? Anything I can do to fix it?Thanks in advance... =)

how to install tmpeg4.0.7.32 use on window7

I can import a blu ray source, but when I try to create a Video_ts, it stops with an invalid audio bitrate error:

The "00001" clip's audio bitrate in the "track 1" Track is invalid. Save your project file and contact our user support service.

The track plays fine while cut and edit but I can't simulate or create the dvd from it.

What can I do?

Maybe your audio bitrate is too high. If the source is Blu-ray and you're making a DVD, then that's a possibility. Lower the audio bitrate in your track settings.

Other than that, contact user support:
http://tmpgenc.pegasys-inc.com/en/support/support.html

Thanks for the answer. The program should make that conversion for me, right?

I tried lowering the bit rate, but I can't change anything in the clip's Audio Properties.

It says 640 kb/s in audio bit rate. Where am I supposed to lower the bit rate?

Thanks.

Got it!

It was in the track settings not in the clip properties (I was looking in the wrong place), thanks again!

Wilfredo.

I've been using TMPGEnc XPress 4 for a while and the other day I noticed it was not working corretly. It loads up, verifies user and licenses, and then says initializing and hangs there forever. I have uninstalled, and reinstalled and samething. I tried using a eariler version and it runs, but I get runtime errors and other odd errors. My Vista system is update with all software updates and virus free. I'm at a lost to what could be causing it. Is there not a log that Xpress generates that might give me some clue?

See this post: http://bbs.tmpg-inc.com/bbs.php?board=en_te40#topic1882

Uninstalled quicktime and it works, thanks for the quick reply.

I've been using TMPGEnc XPress 4 for a while and the other day I noticed it was not working corretly. It loads up, verifies user and licenses, and then says initializing and hangs there forever. I have uninstalled, and reinstalled and samething. I tried using a eariler version and it runs, but I get runtime errors and other odd errors. My Vista system is update with all software updates and virus free. I'm at a lost to what could be causing it. Is there not a log that Xpress generates that might give me some clue?

Why an AVI-DV video captured directly from DV tape the WMV encoding the audio is perfectly in sync!
And a DV-AVI video render from Adobe Premiere CS4 the WMV encoding the audio is out of sync?
I use 64bit and the W7 TMPGEnc Xpress 4.7.3.292!

Thank you.

I solved the problem of audio sync with windows media encoding (wmv) with TMPGEnc 4.0 XPress Version 4.7.3.292 on Windows 7 64-bit, I uninstalled it and installed the TMPGEnc 4.0 XPress Version 4.7.1.284, the problem of sync audio resolved.
Tks

Just wondering are there any known issues with video files being double/triple in size when using TAW4 (Bluray Bdmv)? When using "add a clip" a 8gb M2TS or TS AVCHD file becomes@ 16- 24gb in size.
System: Windows 7 64 bit, 8GGB DDR3, 1.5 TB HD, Asus Maximus 3 motherboard, EVGA GTS 250 video card.

Thanks

Forgot to mention in previous posting that my CPU is an Core I7 860

The source video files are most likely compressed with the H.264/MPEG-4 AVC format. Since TAW4 can't output Blu-rays in H.264/MPEG-4 AVC, it has to convert the files to MPEG-2 format which isn't as good at compressing the video data. Thus, in order to keep the same quality level of your source files, it has to increase the size of the outputted MPEG-2 file.

H.264/MPEG-4 AVC compression can maintain the quality of a MPEG-2 file at roughly half the file size.

Thanks for the info tkrave

BTY,

I have a machine also that is running Windows XP64 and there are no issues with it making the video files larger as mentioned previously. It seems TAW4 only does this Windows 7. Also does the same thing with my other machine using vista 64.
Is this bug a known issue with the technical experts/ creators of TAW4?
Thanks

Disregard the last post, it also does it on my WindowsXP64 machine

4.7.3.292 on an XP machine will import (1920 x 1090P) VC-1 files but not on my Windows 7 machine TMPGEnc Xpress just freezes on import. Any ideas? A decoder?

Yeah, there's probably a codec or something on your XP machine that isn't on your Windows 7 machine.

Any idea on the appropriate codec or how I can figure out which one is being used?

Try a program like GSpot to figure out the codec.
http://gspot.headbands.com/

hi,
i've got this error during output process:
"an error occur while copying '\Picture\track05\clip05\image004.JPG'
The copied source file size is not 4529318 bytes"

i try to do a DVD+R DL with photos incorporated.

i don't understand why ? this photo is ok. there was several photos bigger or smaller.

I've enough space on the hdd !!!!

thanks

hello,

i've corrected the bug only by remove and put again the photos !!!!!

and it works !!

cdly

With the 4:3 aspect ratio menu, you can have up to 32 thumbnails displayed on one page. But with 16:9, you can only have up o 15.

Is there a way to get more than 15 with 16:9?

Why would the maximum have decreased when the screen area increased?

Thank you,

Frank

It's in there. Not sure why you can't see it though.

http://i46.tinypic.com/md1s0n.png

I stand corrected. It appears it's limited to 15 thumbs for DVD's but not for Blu-rays. Weird. Good catch.

emailed support and apparently this is a limitation of the DVD format. For some reason, DVD 16:9 menus are limited to about 19 links, so that is why it they've limited it to 15 thumbnails (saving the remaining links for other buttons). DVD 4:3 menus have a higher link limit which is why they can have up to 32 thumbnails.

Now it's 2012, september.
I wonder if it is still 15 thumbnails max.
If it is 25 I have to buy this application.

I recently upgraded my computer to 64 Bit Win7 with a GTX260 video card. Since the upgrade I have not been able to get any Cuda encoding to function. I have tried uninstalling, reinstalling, different codecs, reinitializing, latest NVidia Drivers...nothing work. I have tested my machine with LoiLoScope and Cuda works, but it does not work in TmPG Express. Another side note is that Divx crashes the application (versions 5,6,and7).

Does anyone have any suggestions...I am truly bummed since I bought the machine for video editing.

I have included the event log entry for the Divx crash below.

Faulting application name: TMPGEnc4XP.exe, version: 4.6.3.268, time stamp: 0x39755004
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000374
Fault offset: 0x000cdcbb
Faulting process id: 0x168c
Faulting application start time: 0x01ca7b87b6e0e48e
Faulting application path: P:\Program Files (x86)\Pegasys Inc\TMPGEnc 4.0 XPress\TMPGEnc4XP.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 3697fb24-e77b-11de-8ed5-005056c00008

4.7.3.292 is the latest, get it and see if that fixes the issues

Besides updating to the latest version of 4.0 XPress, you might also want to try reverting your CUDA driver to version 191.

I cant burn DivX Project to dvd?

You can burn DivX projects to DVD but if you have DivX menus, you'll only be able to see them if you play it on a DivX Ultra certified DVD player or on your computer with DivX Player software.

If you are having a technical issue with burning a DivX project to DVD then you'll have to be more specific.

1. Is there any limit to the size of the DivX Ultra file, I tried file with menus greater than 2GB was not working on my DVD Player but was working fine on DivX Player ( software ).

2. Is there a way to link two external divx files via the divx ultra menu so I may have two independent files and a separate file only for menu.

1. I'm not sure why it's not working on your DVD player...Do DivX Ultra files that are less than 2GB work fine? I think there was a 4GB limit due to the use of the avi format, but I'm not sure if that is still true.

2. When you make a DivX Ultra file, it just takes all the videos and menus and creates one big DivX file, so no, it's not possible to keep all the files separate. That's just how the format is unfortunately.