Hi everyone,

Can anyone help me with this problem. See below message sent to support. Still waiting to hear back from them so maybe somebody out there can help!

I'm designing DVD's for use in public booths and DVD release. Therefore i need to be able to create DVD menus that will display for 60seconds then autostart regardless if any interaction has taken place.

Is this possible?

Thanks, Matt

TMPGEnc DVD Author 3 with DivX Authoring Hangs when trying to add clip. I have the latest version 3.1.1.174 installed on Vista ultimate. Everything was working great and then all of a sudden everytime I try and add and media clip it just hangs and stops responding. I have tried re-installing several times but to no avail. Anyone seen this???

Running PC
Dual Xeon 3 GHZ
4 GB Ram
All Sata2 HD's
Nvidia GeForce 8800 GTS 640MB Ram

TMPGEnc 4 Express Quicktime file reader bug.

Reading files into a new project at the source stage, those files encoded with TMPGEnc 4 into MP4 in either ISO or AVC have problems.
If the file is AVC, TMPGenc just sees color mass where video should exist.
If the file is ISO, TMPGEnc reports 30fps for a 24fps movie, and only have of the frames change. Every other frame is a duplicate.

An added comment:
If I turn off the Quicktime plugin and let DirectX handle the files things are OK.

When I capture movies from TV using Windows Media Center, some of the movies can be converted OK using TMPGEnc 4.0; however, movies I capture from AMC network will only convert the first few seconds, then stop. The movies play OK using Media Center, but will not play with any other software. How can I back up these movies?

find out what the codecs are beign used by the out file, as there may be an issue with your codec install or the software.

i have downloaded k-lite codec to convert mkv file
but it seems tmpgenc can't decode the sound
when previewing, only get some terrible sound.
any solutions?
thanks

Make sure that you download Haali Splitter at:

http://www.free-codecs.com/download/Haali_Matroska_Splitter.htm

and also have ffdshow installed which you can get at:

http://www.free-codecs.com/download/FFDshow.htm

When I did this the terrible screeching audio disappeared and the MKV files converted without trouble.

Ive also noticed with the last working version ot xpress ie 4.4.1.237 that with vbr mp3 the audio is simple un hearable it soudns liek a screach, i corrected this issue by using nandub to extract the mp3 into wav and then load the audio into the video file when in xpress and that worked.

After I convert any uncompressed avi to a mpeg. I get a bad line on the very bottom of the video, like static but only one line. And I've tried different videos to make sure it wasn't the source. Is there a setting I'm missing?
If some one can help me out that would be great, I need to get this video out.

the line is caused by changing the setting from interlaced to progressive. But my source files are not interlaced and/or do not use fields.
If I use interlace my video quality seems to get worse.

why is the file uncompressed avi as that muct be like 400gb if froma tc capture.

Auto-chaptering results in every chapter having duplicate names. These chapters cannot be recognized by the DivX player. When selecting any of the chapters the video returns to the beginning of the video.

I have written to technical support about my paid product two times now. I have waited 1.4-2 weeks each time for a response and received nothing except the automated confirmation that they received my support request.

What is up with these guys? I have made bugs reports, e-mailed support, posted in forums and I never get any response. Remind me again why anybody pays for their software when they fail to provide support?

Anybody else having these problems?

Did you ever get an answer from tech support regarding your question? Seems odd that no one is responding. I am wondering if it is worth spending the money if no one answers your question. I have several associates that are looking at purchasing this program but we are very hesitant if we cannot get any response from the company.
Peter

I know that there have been some support changes, and now it seems that Japan is handling all email support.

I got this error at 94% of making the DVD, what's going on?

I to keep getting the access denied error code 0x80070005. This is the first time getting this. Please help. I am using TMPGEnc DVD Author 3 with DivX Authoring

I have tmpgenc author 3 installed but when i try to encode the time goes right up to about 10 hours + and comes out with no sound, but when i encode the film on tmpgenc H264 and then author 1.6 everything is fine .............Any ideas what the problem could be ??

Thanks in advance

I have tmpgenc author 3 installed but when i try to encode the time goes right up to about 10 hours + and comes out with no sound, but when i encode the film on tmpgenc H264 and then author 1.6 everything is fine .............Any ideas what the problem could be ??

Thanks in advance

I try to output my DVD but I get an error regarding reading the avisplitter.ax. I have reinstalled the file but it doesn't help. I got it to work one time during output and now it's not working at all. In the first 5 minutes there's a bunch of FDDshow icons in the system tray which the number increases and decreases and eventually disappear. And then the error appears.

Thanks