I keep getting this error message whenever I try to launch this program. I just purchased it last night and it won't launch. I contacted customer support and it looks like I may have to wait a couple of days before I get an answer. Can anyone here help me????

What is your OS?
Is your OS 64-bit?
How much RAM do you have?
Were you running any other programs when you encountered this error?

It could be anything at this point.

Try to reinstall it if you can. Sometimes a bad install can cause problems.

More detail: I had not used the software for maybe a week or so and upon attempting to start it yesterday it failed to start with this error message:
''TMPGEnc MPEG Editor has encountered a problem and needs to close'' sucessive attempts also failed. I decided to uninstall - reboot - re-install - reboot and the same error occurs.

The only change to my system (Vista64 Ultimate w/SP1)was last week installing KB958481 the update for the .NET Framework 2.0 Service Pack 2 - Windows6.0-KB958481-x64.msu and installing KB958483 the update for the .NET Framework 3.0 Service Pack 2 - Windows6.0-KB958483-x64.msu

It would appear that whatever the uppdate was to .NET Framework 3.0 has rendered TMPGEnc MPEG Editor 3 useless.
Please advise if a new version is forthcoming or some compatibility patch that will work with the MS NET Framework Update
Thanks

I received a response from TMPGEnc Tech Support:

"SP2 of .Net Framework is not supported, please download and install the previous one."
Best regards
Alex TMPG Inc. / Pegasys Inc. Support team

Since the SP2 of .NET Framework is more of a core code for in this case Vista64 I am not about to uninstall the SP2 and go back to the earlier version of .NET Framework!

I would hope that in the next version of their software TMPGEnc MPEG Editor 3 that they will re-code it so that it supports SP2 to .NET Framework since MS has released this SP2 it would seem to shift the burden of responsibility back on the software creators to make their software SP2 compliant....

Until then I am losing out on purchased software and quite frankly I am not a happy camper!!!

As far as I know Vista64 isn't officially supported so you were taking a chance with it to begin with. Did you download the trial and/or system check tool to see if it would work on your computer before you bought it?

If you had read my original message you would have taken note that I had been running TMPGEnc MPEG Editor 3 the purchased version since it's release under VISTA64 with ZERO issues. It only failed to load AFTER there was a pushed update to .NET Framework 3.0/3.5

So...the final verdict from tech support at Pegasys was that most likely the update to .NET Framework "broke" TMPGEnc MPEG Editor 3 and their advice was to uninstall the SP to .NET Framework and SEE if that resolved the issue. Since the SP to .NET Framework is a "core" OS update it would be silly for me to uninstall it and I guess until the coders for the MPEG Editor 3 revise the programs code to work with the SP to .NET Framework 3 as well as perhaps improve 64-bit compatability. Until then I am left with TMPGEnc XPRESS 4.0 that still works just fine under Vista64 including the updated .NET Framework...

I have the latest version tmpenc xpress and i am trying to add subtitles to a movie I am encoding to wmv. My source is a mkv file I've extracted the srt file from the source mkv file but when I try to import the srt file nothing show up the columns so no subtitles are showing while the movie is being played. What am I doing wrong? is there a surtain format the the subtitle file has to be in, thanks in advance

.srt files should be okay for 4.0 XPress, but TMPGEnc products are quite particular about srt files and are not as lenient as other programs. Since there isn't really an official set standard for the srt format, that makes it problematic for people that create them and programs that use them. There might be something in the srt file that 4.0 XPress doesn't like.

If there is html present in the srt file, it may not load the subtitles after the html code appears.

It may not load the subtitles if an empty line exists (i.e. there is a timecode but no subtitle text).

It may also be the first 3 bytes of the file. See this thread for a possible fix:
http://forum.videohelp.com/topic335908.html

You have to save the subtitles as a text file with the extention of "subtitle". Strip out everything but the line number, the time, and text before saving it. Then you can "edit", "import" the subtitle file.

thanks for the help guys the link to the thread help me out

I downloaded trial of Authoring Works 4 and i can't use polish fonts in subtitles, when i import it from a file. Is any posibility to use polish fonts without typing it from keyboard?

What is the encoding of the subtitle file? You may just need to change the encoding method. Try UTF-8; people have had success with various languages with this encoding.

I have subtitles from SubtitleWorkshop, when i convert it to UTF-8, Authoring Works can't read it.

I tried using Subtitle Workshop to create my own Polish subtitles, but I couldn't get the fonts to show up properly even though they appear correctly in other programs.

So I downloaded a Polish subtitle file and was able to load it into Authoring Works. It didn't work with UTF-8 encoding, but ANSI worked.

tkrave--> You downloaded polish subtitles in .srt format and import it to Authoring Works without using Subtitle Workshop (or convert it in SW to ANSI - how did you do it)?

Well, the one I downloaded was already in ANSI and it loaded fine with all of the accent marks. And yes, it is .srt format. I didn't have to use Subtitle Workshop at all on it.

I tried seeing if UTF-8 would work, but it wouldn't import, so I guess that encoding won't work with Polish subtitles. I then changed the encoding back to ANSI and it worked again, so ANSI should work.

I simply imported the subtitles as you would any other .srt file: click on the "Edit menu" button in the subtitle window, select "Import Subtitles" and select the .srt file.

If you want to just change the encoding to ANSI, you can use Notepad.

I should add this link to a thread on Videohelp.com's forums. Another possible solution may be deleting the first 3 bytes of the file in a hex editor. See the last couple of replies in this thread.

http://forum.videohelp.com/topic335908.html

hello - this may have been asked before but how do you restore the video settings menu (ie stream type, apsect ratio, frame rate, rate control mode, etc) - these functions are blanked out now and i can't access them - i tried using the wizard once and after that i lost the settings button functionality on the main window - crazy but true - thanks for any help - B

The settings may have become locked somehow. Try right-click over each setting and select "unlock". Maybe that will do.

I created a divx ultra file with multiple tracks a few months ago, then deleted my souce files. I am unable to use any track but the first as a source in new projects. Is there a way or can Authoring Works 4 make Divx Ultra files but not read them.
If not, I request that in a future patch the ability to read the other tracks in Divx Ultra files be added.

I'm trying to edit videos taken by my AVCHD camera which creates .MTS files. TMPGEnc Authoring Works 4 has the ability to create a proxy file to make editing easier. When I try to edit in TMPGEnc 4.0 XPress, video playback is very choppy. Guess my computer can't hack it. Does TMPGEnc 4.0 XPress have this proxy feature? If not, what's the best way to edit files without losing any quality. Will I need to convert every file I record to another format and then edit?

Converting to another format before editing is probably the best method right now and I think it'll save you a lot of frustration.

Does anyone know of any format (wmv or mpg or avi) being better for editing than others when using TMPGEnc 4.0 XPress? I'd like to keep the videos with the highest quality possible since i'm recording in 1080i.

Thanks

I use tmpgenc dvd author 3 to do my family movies. Those movies are built from 60 to 120 seconds little AVI files. Each AVI file is named from the date/time it was recorded. I would like to get the chapter name (file name) displayed when I listen to my dvd movie. the subtitle is the best way to do this. But, I have to manually add a subtitle for every little AVI I include, and name it the name of the file.

Is it possible to automatically add a subtitle writing the name of the new chapter to the screen everytime ti changes?

My movies are build with 5-10 tracks, each containing 10-20 little avi files (chapters).

Thank you.

As far as I know, there is no way to automatically create subtitles from your filename. Sorry, but I think you'll have to do it manually.

On a related note, is there any way to force subtitles to show even though the playback device has them turned off? One of the shortcomings of this program is that you cannot add your own text/credits to the output unless you use subtitles, but then the DVD playback device has to have subtitles turned on in order to see them.

I don't think there's a way to have subtitles on by default. What you could do for credits is make some simple images with text and create a slideshow that appears after your video clips.

>I don't think there's a way to have subtitles on by default. What you could do for credits is make some simple images with text and create a slideshow that appears after your video clips.

Yea, I thought of that, but it's not very professional looking compared to text overlaid on the video content. I'm really surprised that TDA does not have this feature...even an older copy of Nero I have has it.

I instal tmpgenc dvd author 3 to my pc, but tmpgenc doesnt recognaise my dvd recorder, only shows cdrw (i have 1 dvdrw and 1 cdrw).help please!

Sorry if I've missed a simple answer somewhere but, does anyone know any way to transfer a proxy file between projects, i.e. between dvd, blu-ray and DivX, that use the same source video?

Hello, under what circumstances is the vfapi server used?

I've opened an avs file (simple avisynth script with one line,
directshowsource("my.avi") )

Tmpgenc3xp.exe is using 65% cpu and 40MB memory.
vfapiserver.exe is using 35% cpu and 400MB memory

Using the latest version of Tmpgenc 4 how can you make files bigger then 720 bye 480. Once I have made a divx file with the program and play it thier is space on the left and right side of my computer screen and top and bottom are okay. I want the image on my full screen and I have divx play in full screen anyone have any idears thanks.

It sounds like it's displaying at 4:3 on a 16:9 screen. Is the source 4:3 or 16:9?

If your source is 4:3 and you want to force it to display at 16:9, then you can change the pixel aspect ratio in the clip properties window.
Note that changing a 4:3 image to 16:9 will stretch it horizontally. If the source is 4:3, you should keep it 4:3 if you don't want the image to be distorted.

In the clip properties window, simply change the aspect ratio to NTSC 16:9, PAL 16:9 or Display 16:9 depending on what the original aspect ratio is (for example, if it is NTSC 4:3, then you should use NTSC 16:9, unless you purposely want to convert it to PAL or whatnot).
Once you get to the Encode Stage, set the Aspect ratio to a 16:9 ratio as well.
You shouldn't have to change the actual resolution of 720x480.

If you really want to make the resolution bigger, for a DivX file you'd need to select the HDTV output profile. You'll then be able to go up to 1280x720.

You can also set the DivX profile to "none" and you can go past the 1280x720 limit of the HDTV profile.

Sometimes when I encode a movie I get the full screen but in the middle of the movie it switches back to letterbox give me the black on top and bottom then later it goes back to full screen is there something I can change to keep this from happening? I want to keep it the movie full screen all the way through.

What kind of file format is it and what profile are you using? If it's a custom profile, are which aspect ratio conversion setting are you using (letterbox, pan&scan, full screen)?

nevermind it was the dark knight and the movie is supposed to do that.

I am new to DVD Authoring - I have a very long 'clip' with numerous chapters.
I want to add transitions.
How do I do this? Do I have to create separate clips instead of chapters?

Transitions can only be applied between clips, so to insert a transition into one clip, you'll have to first divide the clip into two or more clips.

To split your clip, use the clip split button in the Cut-edit window. The clip split button has an icon that looks like this:
<-|->
(two arrows and a bar in the middle).

First, navigate to where you want to split the clip. In your case, it would be at the chapter mark. You can simply double-click on the chapter point in the chapter list to go directly to that frame.
Use the clip split button to set the split point. Then click "OK". A clip split window appears. Click on the "Split" button to register each division as a separate clip.

Once you have two clips, go back the Source stage's main window and click on the "Transition editor" button on the right side of the window. This opens the transition editor window.
Here, you can select your transition and press "OK" to apply it. Back in the Source stage, the clip listing should now show the transition duration and animation type.