This forum is for users to exchange information and discuss with other users about a TMPGEnc product.
In case you need official support, please contact TMPG Inc.
Pegasys Products BBS [ Sorted by thread creation date ]
- How does it work ? -
The validation system is based on the exchange of key information between the software and a validation server throught the Internet network using HTTP standard port, the same used to consult the Web. Since the information exchange lasts a few seconds only, fiber, DSL, ADSL, phone and even PHS can be used.
When validated, the software can be used as long as a validation renewal is not required, without any Internet connection necessary.
The period of use before validation renewal is marked by two time limits. When the User enters the first time limit, called "Soft Limit", the license validation window automatically appears but can be ignored. During the Soft Limit period the software is usable and the validation done at convenience. Once the Soft limit period ends the User reaches the Hard Limit where validation renewal is mandatory and the software not usable until a validation occurs. Periods length depends of the software but are long enough to avoid sudden and imprevisible service suspension. On our side we have taken the necessary precautions to avoid server downtime.
I don't want to go through the HASSLE yes Hassle of connecting my edit system to the net. I have cable so conecting is a hassle, even if I have to rarely. I won't use programs that are a Hassle. You loose business because it is a HASSLE. Got it?
- Why sometimes the validation system does not work ? -
Within 48 hours after the TMPGEnc 3.0 XPress release some of you experienced difficulties to get a validation. We are sorry for those troubles. This problem has been rapidely corrected and the server is now fully functional wherever the User is located on the planet. However, if the User's computer clock, calendar and time zone are not correctly set the server does not have the power to correct it by itself and may consider the trial period is over. For computer behind a Proxy server we offer the necessary setting options. Firewall or other Internet protection device or software should be set to accept input/output from our software, please refer to the device or software manual.
- Concerning unconnected machines -
We are aware some of the Users wish to install our software on a computer not linked to the Internet network. Since the validation requires only a few seconds connection, several solutions exist. First of all the User can plug, then wait for the validation, and unplug the connection. In the mean time it is highly improbable that a User would receive a virus (unless no Windows update has been done and the link left). The second solution is to install a second LAN port in a computer with an anti-virus/firewall software, computer taking care of the entire network security. The third solution is to add a HUB on the network blocking all ports other than those used for your favorite services.
All of these *solutions* involve an additional cost for me. I think that when all is said and done, the Engineers at TMPGEnc will not need to worry any longer about putting in the pong hours as mentions earlier, becasue I think the masses will speak and this activating fiasco will be the death of the TMPGEnc encoder. There aren't enough benefits to upgrading (speed still lacking FAR behind CCE and Main Concept,activation, etc.) to version 3.0 that is going to entice end users and companies to jump to put in firewalls on all the encoding machines when using CCE,Procoder,MainConcept 1.4, are all viable alternatives and require no such activation. Although I need to have my dongle installed for CCE, I DON"T have to have my FIREWALL installed.
My boss already told me to purchase CCE at nearly 50 times the cost becasue in his logic, it would cost our company much more than that to install new firewalls and re-install everything if the firewall WAS compromised. Remember, not all firewalls are failsafe.
The license will not renew because you purchased the TXP4 upgrade, which we have warned at the time of purchase that your old serial number will be voided if you continue with the TXP4 upgrade. If you had recently purchased the upgrade within 30 days then we could process a refund so you may get TXP3 serial number re-activated.
Sincerely,
Quan
TMPG Support
My Response: Hi Quan and Hori and all at TMPG,
Now just hold on! I bought both programs! I have had both programs on my computer for almost 2 years with no license problem....why now?
What you call an "Upgrade to X4" was a totally separate and different program and doesn't have several of the features that X3 has. That's like telling me (A very good customer) that I have to pay twice as much for a program that isn't as good in many ways after the fact.. I would have been more than willing to pay full price for both programs separately instead of an "upgrade price." ...but that option wasn't available or promoted or I missed it. How much do you want me to pay in addition to what I have already paid for a "full version" of X4, instead of the upgrade price I paid so I can keep using X3
I use X3 for encoding non-hd TS files X4 doesn't handle them as well (The resulting video doesn't look nearly as good). Xpress 4 works best on Full-HD TS files and uncompressed avi. Why would you do this anyway it just doesn't make any sense? It is not right or ethical. At least disable the license verification (since you consider the program obsolete or replaced) so I can continue to use it. I did not understand when I bought X4 that 1. It wouldn't handle some files as well as X3 2. That some of the features in X3 wouldn't be available in X4. Both programs do different things. They are different programs and it was not made clear that I had to choose between one or the other without a refund. That has to be illegal.
You say "If you had recently purchased the upgrade within 30 days then we could process a refund so you may get TXP3 serial number re-activated." I still would have wanted both programs anyway. Just because I bought X4 doesn't mean I didn't want X3. I am confused. Why didn't you include all the features in X4 that are included in X3??? Besides I didn't know it wasn't as good on some files because I wasn't working on the type of file that would have shown that to me at that time.
Maybe in Japan you have different customs, but this is just wrong in any country. It doesn't hurt you to keep my license valid. If it does "Hurt you" tell me how it does. Make me understand why this is a good policy. All it tells me is that I can't trust you anymore, you can just shut off licenses when ever you want on something I already paid for!!
I look forward to hearing from you ASAP!
John Martin
Registered owner of
TMPGEnc DVD Author 2.0
TMPGEnc Plus 2.5
TMPGEnc Sound Plug-in AC-3
TMPGEnc 3.0 XPress
tmpgenc-e@pegasys-inc.com
I think I have paid enough to get some consideration on this.
John Martin
Registered owner of
TMPGEnc DVD Author 1.5
TMPGEnc DVD Author 2.0
TMPGEnc Plus 2.5
TMPGEnc Sound Plug-in AC-3
TMPGEnc 3.0 XPress
TMPGEnc 4.0 XPress
TDA assumes a perfectly rectangular container for titles and as a result, if the title is italicized it will chop off the edge of the last character in the title, making it conform to a straight rectangle rather than a more accurately rhomboid shape.
IáÎ trying to Convert Divx some .avi and Xvid files and every time i get the same error:
Can't load "P3Package.dll". When i look at the files in my TMPGenc map, the file exists. Can anybody help me with this problem and Mark would probably want to know the answer also.
Oke I think i find the anwser. Extract the zip file to one map and don't put the TMPGenc.exe file on your windows opening screen. It will be redirected and the files won't be in the same directorie any more. Therefore TPMGenc won't find the p3package.dll
when I cut my mpeg2 (dbox stream) with the cut and merge tool e.g. I cut out the beginning and the end of this mpeg2 file to have the exact movie the frames are not cutted at the marked position. It seems that the program cuts about 2 seconds later at the start-mark and the end-mark. I think i have the newest version. Using an Athlon XP2400+
Penis poop. The gazizzle sir wing-bang doodoo foreskins.
Grommettizers are painful blue farting vaginas, so try to wear an enema when the video has no butthairs.
I started looking at the other forums here. There's three that I see. I don't see that the software authors venture to look at what's going on here. Questions are asked, and maybe some odd user may offer a suggestion.
So far, I have only seen ONE response from the software authors. This forum is a total waste of time for someone that wants an answer to a problem. I haven't e-mailed "tech support" yet, I would only hope that the response would be better.
I did get good response when registering and using a credit card. So the sales department is sharp. Marketing dept. needs fixing along with the support group.
How about it? Are you too busy processing credit card transactions to help folks here? I do have a sour attitude and it would be much better if the authors would be more active in answering questions.
I quite agree with you.I have had two emails back from their support telling me I have a problem with my internet connection!!!! I am on line with files going and coming in everyday and these guys tell me that there is something wrong with my connection.
It's the first disc in the series' DVD history that has three titles on it, it is the "Look at the Princess" trilogy.
The second movie on the disc is title 11.
TMPGEnc DVD Author will *NOT* read it correctly. Even if it is re-encoded by other DVD authoring softwares at 100% (I've tried two: Clone DVD; and DVD Shrink).
Each time it reads the title, which is over 46 minutes in length, to 00:19:33;14 but will not go any further. It assumes that is the end of the title.
If I use TMPGenc's Inverse Telecine feature, and then encode at a frame rate of 23.976, I get the same file size as when I do NOT use the IVTC feature and encode at 29.97. I use the same bitrate and encoding format (CBR) for both. (I tried encoding at 23.976 both with and without the pulldown flag).
I was expecting to see a file size that was 23.976/29.97 = 80% of the original size. I was then going to increase the bitrate to get the file size back up to the same as the 29.97 encode, thus getting not only the quality increase from encoding the intermediate blended frames created by the telecine process, but also by encoding fewer frames.
Why doesn't the file size get smaller when using IVTC??
Well it's obvious really.
It doesn't matter what frame rate you use the file size will always remain constant if you use CBR encoding methods.
For example 1500 kilobits a second is 1500 kilobits a second regardless of the resolution, frame rate or anything else.
The only factor that will determine the file size when using the same CBR bit rate is the length of the source.
Also you do realise creating an MPEG of 23.976 fps is not a legal frame rate for NTSC VCD/SVCD/DVD?
Another point to bear in mind is that there are no real extra frames in telecined material. Just flags to tell the decoder to add the frames during playback. This is why the file size doesn't change in the telecined material compared to the original progressive material.