Hi!

I'm using TMPEGEnc 4 Xpress for about 3 years now. Now I got a new Laptop (Win7 x64, all Updates, all the newest drivers, INTEL and nVida card installed) which has CUDA 2.1 Capability (before only 2.0).

Memory-Test (memTest), HDD-Test (HD-Tune), CUDA test (Cuda-Z), CPU test (CPUZ) and system itself did't show any errors at all. All tests are passing succefully. Detailed test sheets available. Performance is great, Adobe Premiere Pro and Photoshop CS5(x64) are doing great. No errors/BSOD/limits during normal work.

But with TPEGEnc Xpress 4 (newest)and (just bought it today) Video Mastering Works 5 (newest) I got serveral error messages and the programs do not start at all. Not even if I set to start with admin, with GPU choice (nVidia or INTEL) or any other WinXp like compatibility mode. The errors ar alike and reproducable. Pics available.

Both programs say:
0. Initializing program, checking licence ...

1. Close program.

2. EAccessViolation in module TMPEGEncVMW5.exe/177C99E9 Reading error occured in adress 177CA9E9 at adress 177CA9E9.

3. FastMM has detected a GetMem call after FastMM was uninstalled.

Program stays resident as a task as you can check in the task manager.

I am a IT pro but I don't know what to do or check now. Can you help me to make this work?


My best regrads,
HH

My system:
Software name:
TMPGEnc Video Mastering Works 5

Software version:
5.11.52

Your telephone number:

OS:
Windows 7 64-bit Version
CPU:
i5 2410M
CUDA function:
Enabled
RAM size:
8000
Memory size unit:
MB
Hard disc free space available:
152
Hard disc size unit:
GB
File system:
NTFS
DirectX version:
11
Software player name or DVD-Video player deck model:
VLC, Winamp, Windows Media Player, Power DVD 11 Software

The simple answer to that problem was: Apple Quicktime Player wasn't installed. After installing QuickTime it worked rght away.

Since this is a continuing problem and no one has responded, I thought I would provide what I did to resolve this. After installing the application, right click the shortcut to run the app and choose to Troubleshoot Compatibility, then select Troubleshoot program (not apply recommended), then select The program requires additional permissions, click next and start the program, select next, and say Yes, save settings. This seem like an odd problem as I have plenty of apps that just prompt for permission then run, but this one prompts and then still won't run unless you make this change to settings.

I want to produce a PAL encoded DVD with a Dolby Digital Soundtrack from a PAL 25fps MPEG2 file but after Authoring Works has generated the DVD it has a MPEG1 soundtrack.

I've tried to set the audio preferences to Dolby Digital but it always reverts to a MPEG soundtrack. Is there a way to produce a PAL DVD with a Dolby Digital soundtrack or does AW always revert to a MPEG1 soundtrack for a PAL DVD.

How are you setting the output audio?

Go to the Edit Stage, then click on the "Settings" button for your tracks. From their you can set the audio output settings.

I created a profile for the ShuttlePRO v2 which can be used in cut-edit mode. It has been created/tested/optimized for editing MPEG-2 video (DVD quality). It may not be optimal for full HD editing (that is, keystroke frequency may yield better results at different values for HD editing). Also, the HDD speed, ram, CPU etc may affect the responsiveness of this profile.

Test and tweak as you see fit.

This is tested/created for TMPGEnc Video Mastering Works 5.

KeyMap here: http://files.idatasys.net/TMPGEncVMW5.html
Profile here: http://files.idatasys.net/TMPGEncVMW5.pref

The links are no longer valid. Would the OP (or whoever can help) please upload the same to a cloud space somewhere?

Thank you for your attention in advance.

Capture a christmas movie in AVCHD. When editing a comercial I find the audio is missing but the audio was there before i took out the commercial. I tried doing some gap setting changes to know avaial. Any idea on what i can do.

when checking the video file exported, under properties i find that a film input as PAL is output as NTSC with a 25fps(when checking the properties information) from a technical standpoint, this is not possible. PAl is 25fps and NTSC is 24fps or 30fps (rounding up, of course). we don't change anything regarding the file that has been input except for the output resolution, could this be the 'problem' but even if we don't change this the video file is output as NTSC.

Can you explain in more detail what settings you are using for your output format?

TMPGEnc has a template for MP4 with the x264 codec. I use this template.

Basically I import a PAL film. I select this template and adjust the bitrate, audio settings and select pixel aspect ratio and adjust B-frames to my preferences. All of which have nothing to do with NTSC.

The film is imported as 720X576 25fps. When I import the file the properties are 100% correct. Then I encode the file. When I look at the media info in VLC it says the file is 25fps NTSC.

I have tried emailing customer service. The person suggested I download the update from October. But it has the same problem.

When I select the MPG preset they provide and then select 'MP4' and go into the advance settings and select 'PAL' then I don't have this problem.

But with the MP4 preset there is no tab for 'advance setting.' And I only figured out this run-around myself. But I've already encoded a film using the MP4 preset and I would hate to have to re-encode it.

Well, if you really want that PAL tag then you will have to re-encode it.

How necessary is it for you for it read as PAL? What are you going to be playing the video on?

Yes I've just found the same as you about not exporting in pal mpeg-4 under the 720p(1280x720) at 25 frames.I need Pal for moving between different editing programs with a choice of either Avi or Mpeg-4.Its not to do with authoring dvds or blu-rays until the final renderings are done.I have found that going to the tmpgenc japan site and turning on translate .did resolve my last issues with program errors with the executable file.I'll get back if theirs an answer on this one.Kev

sir i am using your product tmpgenc authoring works,but i am facing one problem,there is no transition effect between first play and track menu,and also between first play and top menu.plz sir give me the solution,it is very important thing which should be in your authoring software like adobe encore and dvd lab pro.

i want to use transition effect between firstplay and track menu and also in top menu so how it can be possible?plz give me reply soon
thankz

It's not really possible to add transitions between menu pages. You can sort of fake it by incorporating them into a motion background, though.

Under the "Cut Edit" menu, I do some editing and cut out the bits that i don't want, The bits that i cut out disappear out of the thumbnail preview at the bottom. My question is our do i get them back without loosing the cuts i already have, I know i could click undo, but that also undoes anything after also, I also if i come out of the edit section. I then don'y get the option to undo, The only way i can see to do it is to select undo all cuts. but that looses evercut.

Please help

Thanks

As you've found, you can only go backwards, edit by edit, with the Undo button/command or undo all edits.

However, if you want to get back a specific edit that was a couple of edits ago, I would add the video file again to create another clip and then isolate that one section you want to get back.

You may need to split the original clip into sections in order to get the new clip back into its proper place in the video.

Using TMPGEnc Authoring Works 4 Trial version, attempting to write to a Dual Layer 8.5 GB DVD, I get the below error message. (I realize that the second sentence is messed up, but that's what it says.):

"The estimated output size is 7920 MB, but the output location offers only 4927 MB of available space. Change of or free enough space in the current output folder."

I know that the DVD I am using is a Dual Layer 8.5 GB disc. I have checked out multiple software products and was really liking TMPGEnc Authoring Works, but I really want to be able to write to 8.5 GB discs. Is this a known problem or a bug of some sort? Anyone know what causes this or how to get past it? Thanks

How much space do you have on your hard drive? TAW4 needs to save the output files to your hard drive before it can burn it to disc. That is what the message is referring to.

Thanks! I hadn't realized it, but I was getting low on hard disk space. I've purchased the full version, now, and I think I'm going to be happy with it.

How I can output many files at the same time, I have a 6 core CPU, and It will be much faster if I can conver many videos at the same time

You can have multiple instances of TAW4 open if you want to output multiple projects simultaneously.

But I Get this message:

"Another TMPGEnc Authoring Works 4 or the batch authoring tool is currently outputting.

Output can only be one at a time per computer."

Ah, sorry. I didn't actually try outputting. I guess it can't be done then. The batch encoder is probably the best solution then.

I created a DVD using captured HD input. The output format was MPEG-2 Video, 720x480, 16:9, Dolby Digital audio stream.

When I put the DVD in a player the audio was only a loud buzz, no other sound can be heard. The audio/video in the output folder on my computer is the same.

I recently installed the software on my new Windows 7 computer. This exact same process used to work on my Windows XP machine. Am I missing a codec or something?

What type of video/audio is your source file? You can use a program like MediaInfo to get the codec details.

I currently have the trial version installed on my machine. Shall I uninstall it before installing the full (paid) version, or can I just install it over the top of the trial without any harmful consequences?

Thanks!

You don't have to; you just install the full version and the trial will be removed automatically.