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Question - latest update won't install - no clue why No.71596
benoitm  2020-08-31 21:51:07 ( ID:bqo2o.1l24f )  

I am a happy TMSR5 user since many years.
I have 5.0.22.28 fully licensed up and running on my Win10/1903 machine.
When I run the 5.2.23.29 installer, I get a "The specified acccount already exists" message, then the installation rolls back & aborts.

I have no clue....Any idea ???

The A/V on this machine is Windows' built-in Windows Security


benoitm  2020-09-08 21:05:22 ( ID:bqo2o.1l24f )  

Dear TMPGEnc,

Please answer this question !
I tried to fill a Support request, but when validating the questionnaire, I allways get "CUDA function has not been entered."

I DON'T KNOW HOW TO REACH YOU NOW TO GET SUPPORT !
I AM A RETURNING PAYING CUTOMER !!!


Jacques  Mail / Home )  2020-09-09 00:19:07 ( ID:hhpsbva1z9h )  

Same problem here. The update ends with the same error message.


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