2020-08-31 21:51:07 ( ID:bqo2o.1l24f )
I am a happy TMSR5 user since many years.
I have 184.108.40.206 fully licensed up and running on my Win10/1903 machine.
When I run the 220.127.116.11 installer, I get a "The specified acccount already exists" message, then the installation rolls back & aborts.
I have no clue....Any idea ???
The A/V on this machine is Windows' built-in Windows Security
2020-09-08 21:05:22 ( ID:bqo2o.1l24f )
Please answer this question !
I tried to fill a Support request, but when validating the questionnaire, I allways get "CUDA function has not been entered."
I DON'T KNOW HOW TO REACH YOU NOW TO GET SUPPORT !
I AM A RETURNING PAYING CUTOMER !!!
( Mail / Home )
2020-09-09 00:19:07 ( ID:hhpsbva1z9h )
Same problem here. The update ends with the same error message.
2020-09-26 10:58:54 ( ID:uzrozo6zhl6 )
Having exactly the same issue. You'd think they would have fixed it by now.
2020-10-01 12:16:38 ( ID:uzrozo6zhl6 )
I've reported the issue to Technical Support.
2020-10-01 23:42:53 ( ID:uzrozo6zhl6 )
OK, this was the response from Technical Support:
"The error "The specified account already exists" occurred during installation or uninstallation.
If the error happens, some functions of the Windows installer may not work properly.
Please try the following troubleshooting tool provided by Microsoft.
If the above download link is not available, please download it from the following link.
What worked for me was running the MicrosoftProgram_Install_and_Uninstall.meta.diagcab file from the second download link. It scans for problems and then asks 'Are you having a problem installing or uninstalling a problem ?'. I chose 'uninstalling'. It then checks the registry and gives a list of programs to choose from. Select TMPGenc MPEG Smart Renderer 5 on the list. It then asks 'Uninstall and clean-up ?'. Select 'Yes, try uninstall'. It then fixed the problem and I was able to install version 18.104.22.168 successfully.
Hope that helps others.
2020-10-13 02:13:23 ( ID:bqo2o.1l24f )
That worked for me too, thanks for sharing !