Pegasys Products BBS

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Pegasys Products BBS [ Sorted by thread creation date ] << < Prev.   [ 2 / 982 ]   Next > >>
Classify Product Title User name Reply Last update
Question TMSR5 My liscence is gone Sébastien Maibeche 0 2023-11-16 19:21:31
Question TMSR6 GoPro Video Rotation craiga 1 2024-01-15 12:54:31
Question TAW7 all video clips to be working as separate tracks wces 0 2023-08-26 17:53:57
Free talk TMSR5 We have confirmed the affected products start up properly. Development team 0 2023-08-25 15:06:01
Free talk TMSR5 The installer of TMPGEnc MPEG Smart Renderer 5 that has been corrected is currently available. Development team 0 2023-08-24 17:09:14
Question TVMW5 BBS Stopped working today TGC 3 2023-08-25 00:32:17
Question TAW6 5.1 audio saab 1 2024-01-15 12:51:35
Question TVMW7 Multiple audio streams not supported? Phantom 0 2023-07-26 02:56:37
Question TAW7 Subtitles on Top Menu SciGuy 1 2023-08-03 22:42:26
Question TVMW6 adding audio bebop 0 2023-07-05 07:15:40
Question TAW7 Is there a tutorial for making a custom menu? musiclover 0 2023-06-15 22:52:16
Question TAW7 Transitions between chapters in a track do not work wces 0 2023-06-14 23:14:21

Pegasys Products BBS [ Sorted by thread creation date ] << < Prev.   [ 2 / 982 ]   Next > >>
Question - TMSR5 - My liscence is gone No.72259
Sébastien Maibeche  2023-11-16 19:21:31 ( ID:kdqoi689oyf )   [ Delete / Reply with quotation ]

Hello,

I bought TMPGEnc MPEG Smart Renderer 5 a few years ago and it always worked fine. I could use the program without problem. But now I get this when I login :

This user account is now invalid because no valid product has currently been registered.
Please register your valid product from the form below in order to validate the account.

I don't understand... all I did was reseting my password because I didn't have it anymore, but it shouldn't have caused that...

Thanks for help



Question - TMSR6 - GoPro Video Rotation No.72247
craiga  2023-10-28 17:26:36 ( ID:nnaeh2l2mgr )   [ Delete / Reply with quotation ]

I have a number of videos recorded on a GoPro which is inverted on the mount.
The files have metadata Rotation=180, and AutoRotation=Down (set by GoPro).

Smart Renderer outputs all videos that are upside down, so doesn't obey the rotation flag.

I have changed the rotation flag in the cut/edit window - tried disabled, 90, 180, 270.

The resulting output is always upside down.

As a comparison, Cyberlink PowerDirector produces output that is the right way up.



Ades  2024-01-15 12:54:31 ( ID:nrp09m2aqdn )   [ Delete / Reply with quotation ]

Probably you joined your file with another file.
The rotation flag is recognized by the playback software, which then rotates
it 180 degrees for playback. However, if you combine multiple clips, the rotation
flag will be discarded.



Question - TAW7 - all video clips to be working as separate tracks No.72207
wces  2023-08-26 17:53:57 ( ID:lipuas/kifa )   [ Delete / Reply with quotation ]

I have to following I want to accomplish with Authoring works 7:
I have 12 clips images and 12 clips video each for 12 months.
I want at the highest level to enable to user to select either images or video
After the selection the image page or de video page menu is displayed with the 12 months to select from
The above I can do with the menu structure, but
when I select one of the months I want to return to the year page with 12 months and not continue playing the remainder of the months. Because now each of the 12 month entries work as a scene within a track, the return after this scene is not possible.

Is there a way to get the above done?

Thanks



Free talk - TMSR5 - We have confirmed the affected products start up properly. No.72203
Development team  Home )  2023-08-25 15:06:01 ( ID:TMPGEnc Net )   [ Delete / Reply with quotation ]

Thank you for your continued support of Pegasys products.

As for the issue with some of our products (prior to August 2021) that the application does not start due to the error "The executable file is different from the original".

The revocation of said certificate has been cancelled, and we have confirmed the affected products start up properly.


We sincerely apologize for any inconvenience this may have caused.



Free talk - TMSR5 - The installer of TMPGEnc MPEG Smart Renderer 5 that has been corrected is currently available. No.72174
Development team  2023-08-24 17:09:14 ( ID:TMPGEnc Net )   [ Delete / Reply with quotation ]

Thank you for your continued support of Pegasys products.

As for the issue with some of our products (prior to August 2021) that the application does not start due to the error "The executable file is different from the original".

The installer of TMPGEnc MPEG Smart Renderer 5 that has been corrected is currently available.

You can download the file from the link below:
https://tmpgenc.pegasys-inc.com/en/download/index.html#endproduct
*Please note that user registration is required to download it.

We are still in the process of confirming the possibility of restoring other products.
We will announce the availability of the other products as soon as possible at the following website.
https://tmpgenc.pegasys-inc.com/en/information/info_20230823.html

We sincerely apologize for any inconvenience this may have caused.



Question - TVMW5 BBS - Stopped working today No.72110
TGC  2023-08-23 13:23:42 ( ID:rtg6km6avvn )   [ Delete / Reply with quotation ]

I cannot get this program to open any longer, and I know it is not on my end, because I use it on all 3 of my PCs, and all of a sudden, I get the error "The executable file is different from the original" -

I have redownloaded it from my product download login, and it is the same thing. I don't care whether you support it or not, if you require the program to contact you every time it is open to use it, then you need to fix it when you mess it up as I have paid for it. I didn't pay for it to just work for a couple of years then break. I just bought your Video Mastering works 7 this week, so please support your paying customer who gives you his money. Why is my program not working?


stimpy2k  2023-08-23 21:58:51 ( ID:wkysi8tiwcw )   [ Delete / Reply with quotation ]

I am having this exact same issue, with TMPGEnc MPEG Smart Renderer 5. It was working just a couple days ago, and now I'm getting the message "The executable file is different from the original.(0)"

I tried reaching out to support to let them know, but because I'm using version 5, and they literally check your serial number before you can even send them a message, I have no way to contact them!

Like you, I already tried uninstalling/reinstalling and such. Also, like you, I feel that it's fine if they don't to provide ongoing technical support forever, but if they make their software phone home just to open, then they at least need to keep that running! It's silly to think that software you purchased will just arbitrarily get bricked one day because a server somewhere went offline or something. This is crazy! I have work I'm trying to get done!


longtimeuser  2023-08-24 21:11:15 ( ID:olnnrs6r9va )   [ Delete / Reply with quotation ]

As of this morning, I am also receiving the same error when I launch Smart Renderer 5. Difference is that my software has been installed for several years and was working as recently as yesterday. Virus scans show nothing wrong and I've not modified anything on my machine recently. Yesterday OK, today broken.


stimpy2k  2023-08-25 00:32:17 ( ID:rvc5r/0flnm )   [ Delete / Reply with quotation ]

They have posted an update on this. See below...
https://tmpgenc.pegasys-inc.com/en/information/info_20230823.html



Question - TAW6 - 5.1 audio No.72086
saab  2023-07-26 07:10:42 ( ID:o3mw/cvb/dl )   [ Delete / Reply with quotation ]

I want to assign 5.1 audio to a video file that is set per line. Can anyone help me with how I can do this?


Ades  2024-01-15 12:51:35 ( ID:nrp09m2aqdn )   [ Delete / Reply with quotation ]

I found this: Audio Channel Map Edit
When selecting a MXF file which can be edited for its audio channel map, you can apply an arbitrary channel mode to each channel.
I think this is only possible in MXF file.



Question - TVMW7 - Multiple audio streams not supported? No.72085
Phantom  2023-07-26 02:56:37 ( ID:rtg6km6avvn )   [ Delete / Reply with quotation ]

This is EXACTLY what is stopping me from buying this software. I tried the trial, and I do not understand why when I put a video file with two audio streams in it to encode, I only get one of the audio streams in the finished product.

And I do purchase Pegasys software as I have a paid TMPG Smart Renderer that I love and allows multiple audio streams by the way.

It is a little unnerving to see the lack of support in this forum for a paid popular product. And this current question was asked almost three months ago and several times and there is no reply??



Question - TAW7 - Subtitles on Top Menu No.72082
SciGuy  2023-07-22 22:20:40 ( ID:xfe0jcomisg )   [ Delete / Reply with quotation ]

I'm in the process of setting up a blu-ray disc that is meant to have five tracks (episodes). I only want a top menu to show all the tracks; I'm trying to avoid individual track menus. The problem I'm running into is if I disable track menus, I also disable the ability to have a subtitle menu. I can only set subtitles from the track menus, which adds a lot of unnecessary menu pages. Is there any way to add a global subtitle link to the Top Menu? Or even just a on/off toggle option to the Top Menu? If I can do this, then it allows me to have only 1-2 pages vs over 20. Thank you!


Sampei  2023-08-03 22:42:26 ( ID:crlxgejys5j )   [ Delete / Reply with quotation ]

in the menu wizzard you have to choose "Create Custom Menu by Choosing Layout and Items" in this way you can create the menu you want.
and you can choose if the five episodes should be part of the main menu, create main menu and episodes sub menu in the wizzard itself it will ask you if the audio tracks and their subtitles should have a separate menu or not there are many options to create your project



Question - TVMW6 - adding audio No.72072
bebop  2023-07-05 07:15:40 ( ID:numkppsqj.6 )   [ Delete / Reply with quotation ]

How does one add audio to a soundless video file,
thank you all



Question - TAW7 - Is there a tutorial for making a custom menu? No.72066
musiclover  Home )  2023-06-15 22:52:16 ( ID:suq4jjqxoi. )   [ Delete / Reply with quotation ]

Is there a tutorial available for the new posibilities of making a custom menu?



Question - TAW7 - Transitions between chapters in a track do not work No.72064
wces  2023-06-14 23:14:21 ( ID:lipuas/kifa )   [ Delete / Reply with quotation ]

program gives an error message that 00.0.0.0.0.0.0. etc. is not an integer. Can only about the task. Program is stuck



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